Refund policy

Refund Policy — BikeMor

Your satisfaction matters to us at BikeMor, and we want you to feel completely confident buying your eBike from us.

Returns — You may request a return within 30 days of receiving your order.

Return Requirements — The bike must be unused and in as-new condition, with no signs of riding, scuffing, or wear. It must be returned in its original packaging with all included accessories, manuals, and charging equipment. Proof of purchase is required. To start a return, contact us at support@bikemor.shop.

Return Shipping — Due to the size of eBike packaging, please contact our team before sending anything back — we'll advise on the safest way to arrange collection or return shipping to protect the bike in transit.

Non-Returnable Items — For safety and hygiene reasons, used batteries that have been charged/ridden beyond initial inspection, custom-built or made-to-order bikes, and clearance/final-sale items are not eligible for return unless faulty.

Refunds — Once your returned bike has been received and inspected by our team, approved refunds will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items — Please contact us within 48 hours of delivery if your eBike arrives damaged, faulty, or incorrect, along with your order number and photos of the issue, so we can arrange a swift replacement, repair, or refund.

Statutory Rights — Nothing in this policy affects your statutory rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015.

Contact Us — support@bikemor.shop | +44 79 7749 3020 | Mon–Fri, 09:00–17:00 GMT.