Privacy policy
Privacy Policy — BikeMor
BikeMor ("we", "our", "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, and the rights you have over your data.
Information We Collect — When you place an order or contact us, we collect information such as your name, email address, delivery address, and order details. We do not store your full payment card information; all payments are processed securely by our third-party payment provider. Our website may also automatically collect technical information such as your IP address, browser type, device type, and pages visited, to help us improve site performance and security.
How We Use Your Information — We use your information to process and ship orders, confirm purchases, and arrange delivery; respond to customer service enquiries; send order confirmations, shipping updates, and after-sales support (including warranty and servicing information); and, if you've opted in, send occasional marketing updates about new bikes and offers — you can unsubscribe at any time. We do not sell or rent your personal information to third parties.
Sharing Your Information — We share information only with trusted service providers who help us operate our business, including payment processors, delivery couriers, website hosting providers, and IT support — and only to the extent necessary for them to perform their services.
Data Retention — We retain personal information only for as long as necessary to fulfil the purposes above, including maintaining financial and warranty records, before securely deleting or anonymising it.
Data Security — We use secure servers, encrypted checkout, and restricted access controls to protect your information. No online system can be guaranteed completely secure, and we encourage customers to keep their own account details safe.
Your Data Protection Rights — As a UK-based business, BikeMor processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. You have the right to access, correct, delete, or restrict the use of your personal data, and to object to certain processing. To exercise these rights, contact us at support@bikemor.shop. If you believe your data has been mishandled, you may also lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.
Cookies and Website Tracking — Our website uses cookies to remember your preferences, understand site traffic, and support security. You can manage or disable cookies at any time through your browser settings.
Third-Party Links — Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
Children's Privacy — Our website and services are not directed at individuals under 16, and we do not knowingly collect personal information from children.
Changes to This Privacy Policy — We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. Any updates will be posted on this page with a revised date.
Contact Us — BikeMor, 27 Wern Ddu Lane, Luddington, DN17 4QZ, United Kingdom. Email: support@bikemor.shop. Phone: +44 79 7749 3020.